Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it. If that's the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances, the customer will bear the expense of returning the items to us. Once items are received and inspected, an exchange or refund may be granted.

The product must be received in a re saleable condition.

 

Simply follow these 3 steps:

Step 1:

Contact Oppenheimer Shop Customer Service  to Request a Return and discuss your return options.

Phone : 1300 130 952 or Email : shop@oppenheimer.com.au

Step 2:

Package unused items in original packaging, be sure to include the following information:

-The order number
- The reason for the return
- Your day time phone number
- Address : Oppenheimer Shop Returns

Unit 5 / 107 Carnarvon St
Silverwater, NSW 2128

Step 3:

Once received you will be contacted in regards to your request. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by reimbursing to your PayPal account.